Vacation Customers

Pre Trip Questions

If you have any concerns or questions regarding your upcoming trip, please give your travel agent a call and they will be happy to help you out. If you don’t get the right answer and still have questions, please ask to speak to the Branch Supervisor or call our Operations and Customer Care Centre (Toll Free 1-800-263- 2482) and ask to speak to the Supervisor-In-Charge.

During Your Trip

If you run into any problems while on your trip, we suggest you contact the airline supervisor, local tour destination representative, hotel general manager and/or cruise tour director for further assistance as they will be best suited to assist you. Its important to take good notes, including dates and times, who you spoke to at the airline, hotel, car and/or cruise line so that upon your return we can follow up with the appropriate individuals with detailed comments. Remember to ask for 'proof of your complaint', as many travel suppliers now provide a reference number and/or documentation about a specific issue while on vacation.

Post Trip Questions

Upon returning home, please contact us within seven business days to discuss any concerns you had on your trip. Most Canadian travel suppliers now require any complaints about travel to be registered with them within a specific time frame to be considered. If you fail to register your complaint within a specific time frame the travel vendor will not consider any review of your specific concern or issue. We hope you have a wonderful trip and safe return home.