100% Customer Satisfaction Guarantee
We believe in exceptional customer service for our business clients and back it up with our 100% Customer Service Satisfaction Guarantee on every reservation. If you are not happy as a business client with our service on any specific reservation, we guarantee we will make it right and refund you any applicable agency service fee charged. No forms to fill out, no reasons required, simply tell us you are not happy and we will refund the agency fee on that specific reservation for you.
Lowest Airfare Guarantee Program
We are so confident that our business travel agents will offer you the lowest applicable airfare for your reservation that we guarantee if you find a lower priced airfare (within the same dates, times of travel and departure, same level of service, fare class) within 30 minutes of the reservation confirmed to you, we will offer you an immediate refund on the airfare difference.
30 Minute Travel Resolution Promise
We understand that problems happen. That’s why we offer our corporate clients our famous 30 Minute Travel Resolution Promise. We guarantee that we will resolve any travel problem you have within 30 minutes of your call with options for your consideration. This service ensures that we provide our travellers with quick and effective solutions to any travel problem that they might encounter while on the road for business.
Assistant Branch Supervisor
World Wide Travel One
40 King Street
St Catharines, ON